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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What style plug/termination is on the end of your cables?Is it a long skinny pin, a "banana plug", spade connector, or something else?
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Audioquest has several different types, do you have a part number or link to it, or even a photo you could upload for me to take a quick look at?