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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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There's a red x with a number 1 underneath, Samsung series 7

Customer Question

There's a red x with a number 1 underneath
JA: What's the model number of your TV? How old is it?
Customer: Samsung series 7 7200 7250
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works fine no problem with sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. Gracias
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

Where do you see that red X exactly in the menu, while watching the cable box etc. ?
Also ,Can you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 1 month ago.

As you don't seem to be available at this time I will step out for a bit , just send me a reply and I`ll get back to you ASAP