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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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On 4K SONY UHD, HOW CAN I GET OUT OF THE SCREEN WHEN IT SAYS

Customer Question

On 4K SONY UHD, HOW CAN I GET OUT OF THE SCREEN WHEN IT SAYS GOOGLE CONNECTING? I TRIED TO PUSH ALL THE KEYS ON THE REMOTE AND TRIED TO RESET BY TURNING THE TV AND THE CABLE BOX BUT WHEN I TURN IT BACK ON I GET THE SAME SCREEN SAYING GOOGLE CONNECTING. THANK YOU.
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Look for an EXIT or back button on the remote, you may need to press a few times.

You should also be able to get back to cable by pressing the INPUT (source) button on the remote repeatedly to get back to the proper mode such as hdmi1 or wherever that box is connected.

Let me know if that helps,

Nathan

Customer: replied 8 months ago.
I TRIED IT DID NOT WORK. THANK YOU.
Expert:  Nathan replied 8 months ago.

Can you tell me exactly what you see on the screen when this comes up?

Customer: replied 8 months ago.
The screen says "Google connecting". Thanks.
Expert:  Nathan replied 8 months ago.

It sounds like it may be stuck following an update, or needing an update.

Can you unplug power to the tv for a minute, replug, and test again for me, please?

Expert:  Nathan replied 8 months ago.

Do you need more help with this?