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Richard
Richard, Technician
Category: TV
Satisfied Customers: 35350
Experience:  Avid TV Technician
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When I hit media play I do not have a movies option

Customer Question

When I hit media play I do not have a movies option
Submitted: 8 months ago.
Category: TV
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 months ago.
Will doing that factory reset EVERYTHING?
Expert:  Richard replied 8 months ago.

ok, It will, but my instructions where not to do a factory reset, so I am confused by the reply

For now I just want you to do the following please.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 months ago.
by doing what you are asking will not automatically reset everything?
I am not able to do that right now but I will later and let you know.
Expert:  Richard replied 8 months ago.

no, your just removing power to the TV. Not resetting it