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Richard, Technician
Category: TV
Satisfied Customers: 30207
Experience:  Avid TV Technician
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The InfoLink never goes away. Then the box turns to apps

Customer Question

The InfoLink never goes away. Then the box turns to apps sites in the background and it doesn't go away.
JA: What's the model number of your TV? How old is it?
Customer: Samsung and about 5 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes.
JA: How long has this been an issue? What happened right before this popped up?
Customer: For a couple of weeks. I had been out of town for two months before that. It seems like it started when I first got back.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I keep getting signal loss 771 message and message 775 alot and there doesn't appear to be any thing wrong.
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please