I turned the TV on and the HDMI
and then "invalid format" was displayed and I couldn't get rid of it
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: all of our tvs are brand new. Three are VZIOS and one is SONY. Also on the SONY most of the time when my husband turns it on we have to go back to tell it to display HDMI and on that TV he gets that every time.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: On my VZIO, I get invalid format and have to turn it on and off to get the programming. the information button and guide never work. The main TV is ok we just have to press enter to get tv. No problems with invalid format. My husband's sony he can't get the guide or information button. The DVR record and play works on everything. You can see my frustration is so bad we are looking to pay off our contract. The internet we will keep.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Sadly, this has been an issue as long as I can remember. I fooled around with it and figured how to get the imput to get HDMI1 when it was on HDMI2.. We just haven't had time to fool with it and just usually watch the main tv so we won't have to be mad
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. Right now we have problems turning it on and getting TV, and turning it off, what buttons to hold, and problems with volume and guide.