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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13737
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I just insalled a used sanyo and get picture but no sound.

Customer Question

I just insalled a used sanyo and get picture but no sound. Any ideas?
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: Model DP42740 maybe 3 or 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I had it in another room and was using a soundbar. The audio on the tv was turned off and audio only came through the sound bar.. I want to use the tv speakers in this install
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just moved it from another room today. See previous explanation
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello

Welcome

Do you have another input to try please?like a DVD player or blu-ray?if so is it the same using that?

Sorry those first questions are computer generated you are now with a technician

Anthony

Customer: replied 3 months ago.
I don't have other devices. I just moved this TV from one room to another. In its original location I had audio through a sound bar but don't have a sound bar for it now and want to use the tv speakers.
Customer: replied 3 months ago.
I'm thinking maybe the guy who installed the tv originally somehow turned of the built in audio. Is that possible?
Expert:  Anthony_Infotech replied 3 months ago.

You see normally the sound through a soundbar or audio system is directed there by any satellite or cable box you are using so if you now have gone straight to the set and there is no sound then you first need to check in the menu>>settings>>audio settings to make sure the audio speakers are ON and not switched OFF have you done that?

Expert:  Anthony_Infotech replied 3 months ago.

Many people switch off the speakers for the TV because they want everything from another audio system

Customer: replied 3 months ago.
Is that a setting on the satellite box or the tv?
Expert:  Anthony_Infotech replied 3 months ago.

The TV NOT the box

Customer: replied 3 months ago.
I click the Audio button on the sanyo remote and it says "Not Available"
Expert:  Anthony_Infotech replied 3 months ago.

You may need to be in TV mode to do this not an INPUT mode so using theINPUT or Source button get into TV mode then try again

Expert:  Anthony_Infotech replied 3 months ago.

So cycle the input button until you get to TV mode

Customer: replied 3 months ago.
OK hold on
Expert:  Anthony_Infotech replied 3 months ago.

OK

Customer: replied 3 months ago.
I scrolled through the inputs but no TV it's like HDMI1, HDMI2, USB, 03, Video 1, Video 2, Video 3 then back to HDMI1
Customer: replied 3 months ago.
I got sound out of 3 when I clicked the audio button
Expert:  Anthony_Infotech replied 3 months ago.

OK you will need to give me 5 mins with the data for the set to sort this out thanks

Customer: replied 3 months ago.
ok that's fine.
Expert:  Anthony_Infotech replied 3 months ago.

You got sound out of 3?what 3

Expert:  Anthony_Infotech replied 3 months ago.

There is no OFF speakers with this set

Customer: replied 3 months ago.
it just says 03
Expert:  Anthony_Infotech replied 3 months ago.

03 will be TV thats channel 3 so are you saying there is a picture on there and you have sound out of 03

Customer: replied 3 months ago.
sound but no picture
Expert:  Anthony_Infotech replied 3 months ago.

Sound ?that is bizzarre that input is for an antenna do you have an antenna in there?

Customer: replied 3 months ago.
My satellite box is connected to HDMI1
Expert:  Anthony_Infotech replied 3 months ago.

OK look reboot both the TV and the satellite box by unplugging both from wallpower wait 5 mins then replug back in again let me know if there is any change

Customer: replied 3 months ago.
OK
Expert:  Anthony_Infotech replied 3 months ago.

OK thanks let me know I will be here

Customer: replied 3 months ago.
Ok reboot didn't change anything. Still no sound
Expert:  Anthony_Infotech replied 3 months ago.

OK do you have another HDMI lead to try from the box to the TV?please swap it

Expert:  Anthony_Infotech replied 3 months ago.

Then if you still have no sound I want to know about that 03?do you have an antenna in the set?is the sound normal sound?

Customer: replied 3 months ago.
Got message use audio input 3 for dvi connection. New hdmi cable no diff.
Customer: replied 3 months ago.
You there?
Expert:  Anthony_Infotech replied 3 months ago.

Yes

Expert:  Anthony_Infotech replied 3 months ago.

Do you have sound from 03?is it normal sound from a program??

Customer: replied 3 months ago.
Just white noise
Expert:  Anthony_Infotech replied 3 months ago.

OK so you are now saying you are getting a mesage on the screen saying audio input for DVI connection?did you ask this same question the other day?

Customer: replied 3 months ago.
No just got that message when I connected the new hdmi cable