How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21966
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

After loosing power the other day, i REbooted our cable and

Customer Question

after loosing power the other day, i REbooted our cable and now I cannot turn the tv on or off and there is no mute. also I pushed the button under the light on the right that tells you it is on.
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 5 months ago.

What is the model number of the tv?
You mentioned no mute, so are you still getting sound? Picture?
Can you access the samsung menu screens?

Customer: replied 5 months ago.
I can't find the model no. yes we are getting sound but now we can't lower the volume or shut the tv off and on
Expert:  Nathan replied 5 months ago.

The model number is ***** on the back of the tv.

What remote are you using?

Is the tv stuck on?

Expert:  Mike G. replied 5 months ago.

... site issue wrong topic ...

Expert:  Nathan replied 5 months ago.

Hi Debbie, do you need more help with this?