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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model number of the tv?You mentioned no mute, so are you still getting sound? Picture?Can you access the samsung menu screens?
The model number is ***** on the back of the tv.
What remote are you using?
Is the tv stuck on?
... site issue wrong topic ...
Hi Debbie, do you need more help with this?