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Nathan, Installer
Category: TV
Satisfied Customers: 24050
Experience:  Custom home theater installer, authorized dealer top brands.
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After loosing power the other day, i REbooted our cable and

Customer Question

after loosing power the other day, i REbooted our cable and now I cannot turn the tv on or off and there is no mute. also I pushed the button under the light on the right that tells you it is on.
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

What is the model number of the tv?
You mentioned no mute, so are you still getting sound? Picture?
Can you access the samsung menu screens?

Customer: replied 10 months ago.
I can't find the model no. yes we are getting sound but now we can't lower the volume or shut the tv off and on
Expert:  Nathan replied 10 months ago.

The model number is ***** on the back of the tv.

What remote are you using?

Is the tv stuck on?

Expert:  Mike G. replied 10 months ago.

... site issue wrong topic ...

Expert:  Nathan replied 9 months ago.

Hi Debbie, do you need more help with this?