Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) To make sure the issue is actually the TV or not, can you try another source like a DVD player and see if you have the same problem?
2) If you grab the ORIGINAL Sony remote and press HOME/MENU, does the Home MENU appear with the same strange outline?
3) Roughly how old is the TV and when did this occur?
Let me know when you're able to see my reply.