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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a thick black vertical line towards the left of the

Customer Question

i have a thick black vertical line towards the left of the screen.
JA: How long has this been going on?
Customer: Six days now.
JA: What troubleshooting have you tried?
Customer: Call cable people who at first said where was a issue with the cable box. When they returned the next day a new tech said there was a trouble with the tv.
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: Insignia 55" NS 50424A13 Rev A
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. Thank you very much.
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack
Perhaps I can help you with this problem but just a question first ;

If you open the TV's own menu , does it cover that line or you can still see it atop the menu ?

Expert:  Jack replied 1 month ago.

By the way , at some point you will receive a phone offer , it is auto generated by the website , not me but you can accept it if you`d rather do this on the phone , i will be available for it ,let me know .

Customer: replied 1 month ago.
I only have the remote provided by comcast. I can access the guide but the black line covers any option menus.
Expert:  Jack replied 1 month ago.

Is this the correct model number ?

NS 50424A13

Customer: replied 1 month ago.
Thank you for your time. I was under the impression that I would get a list of technicians I could call. I am no longer interested in using this service.
Expert:  Jack replied 1 month ago.

Closest I can find to that number is ***** NS-50L240A13

Expert:  Jack replied 1 month ago.

Is this what you want ?

Expert:  Jack replied 1 month ago.

No problem then

Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I can certainly provide you with a list of techs in your area, if you are wanting to get local service. I can also give you more info on the issue and some repair estimates, if you'd like.

If you prefer to cancel, you may do so from the help page.

Let me know,


Expert:  Nathan replied 1 month ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.