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Hi , I`m JackPerhaps I can help you with this problem but just a question first ;
If you open the TV's own menu , does it cover that line or you can still see it atop the menu ?
By the way , at some point you will receive a phone offer , it is auto generated by the website , not me but you can accept it if you`d rather do this on the phone , i will be available for it ,let me know .
Is this the correct model number ?
Closest I can find to that number is ***** NS-50L240A13
Is this what you want ?
No problem then
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
I can certainly provide you with a list of techs in your area, if you are wanting to get local service. I can also give you more info on the issue and some repair estimates, if you'd like.
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Let me know,
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