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Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 9544
Experience:  8+ years of professional experience
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I have a Samsung wireless charger which is still under

Customer Question

I have a Samsung wireless charger which is still under warranty. It has not worked correctly for a couple of months (i.e., left on the charger all night, the power level is around 34). What recourse do I have?
JA: How long has this been going on?
Customer: Around 2-3 months.
JA: What troubleshooting have you tried?
Customer: I haven't because I don't know where to start.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thank you Pearl.
Submitted: 3 months ago.
Category: TV
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What model of Samsung is the charger in question, please? I need to know, before advising you.

Customer: replied 3 months ago.
EP-PG9201
Expert:  Russell H. replied 3 months ago.

Thanks for the info. One minute please...

Expert:  Russell H. replied 3 months ago.

OK. That wireless charger can only be used to charge (without a cable) certain models of phones / etc.

What model is it failing to charge adequately, please?

Customer: replied 3 months ago.
Samsung Galaxy S-6. Worked perfectly for several months; then started charging to 34% overnight, or no charge at all overnight.
Customer: replied 3 months ago.
Russell, are you still there?
Expert:  Russell H. replied 3 months ago.

Yes, still here.

Do you have another phone to try charging with this charger? or any reason to believe it is the charger not the phone that is at fault?

Customer: replied 3 months ago.
No, I don't have another phone. My phone works just fine when I use a regular charger.
Customer: replied 3 months ago.
I need to leave now. I'm not sure how I get my $5 back.
Expert:  Russell H. replied 3 months ago.

There's no surety at that rate, that the charger really is what is at fault... the wireless charger induces voltage in the phone, but either the charger, or the induced-voltage receiving circuits in your phone, could be at fault.

Since the charger is within warranty, taking it back to the store for warranty repair, or sending it to Samsung for warranty testing/repair, could actually help with the situation.

Customer: replied 3 months ago.
Thanks!
Expert:  Russell H. replied 3 months ago.

Do you need more info, e.g. as to where to take or send the charger?

If this answers your question, please rate my answer. A five-star rating would be appreciated!

(- If you need more info, or have any comments, I'll continue to advise you.)

Thanks.