Facing TV Problems? Ask a TV Technician.
Hello and welcome to JustAnswer, I look forward to assisting you today. What is the make and model of your headphones?
I am here. Just checking the model of phones and the ports on the TV.
There will be no call. That is an automated popup so just disregard it please. I presume you have checked the rear connectors for audio output?
How old is your TV?
Okay, let me check one more thing please.
Sorry but there are no audio out ports on this TV at all. I don't think I have ever seen that before?
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Can you tell me what sources/inputs you are using with the tv (cable/satellite, dvd, game, etc)?
Okay but what is connected to those ports? A satellite receiver? A dvd player?
Okay, so your tv does not have any audio connections at all, analog or digital. While not common, that was part of the design of this basic model tv to keep costs down. You cannot output any audio from the tv in any form.
So, you have 2 options here:1) Connect the headphones directly to the source device, ie: red/white cords from back of the cable box to headphones,
2) buy an external hdmi audio extractor device with a built in audio converter, and likely need an additional switch as well to swap between the devices.
Let me know which you prefer and I can provide more info on either if you'd like.
Okay if the box does not, then yes you would need the external box, just a moment and I'll get you all the details
Here is the extractor: http://amzn.to/2bXcQeN
you'll also need a hdmi switcher so you can use both cable and the jadoo: http://amzn.to/2bXdh93
So hdmi from the cable box to the switch, jadoo to the switch, and switch output to the input of the converter, which then connects out to the tv.
The extractor box has red/white stereo outputs which you'll connect to the headphone transmitter.
I sent you specific links to the exact items to purchase, above. Click on them to order.
I detailed all the connections above as well. Everything connects with hdmi.
If you click on the link I sent, it takes you to that exact item that you can buy directly from amazon.
This is a specialty item, you cannot buy it at a local store.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
You can follow up with me here anytime if you need additional help.