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Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
- Do you see any option in TV menu saying 'Intelligent Sensor'?
OK, it might be marked as Eco Sensor?
Sorry to hear that, this option should be in Settings of menu, also check in Picture menu of TV.
This TV has Intelligent Sensor located on lower front side which detects the surrounding light amount and adjust the TV backlight accordingly, all you would need to turn Off that Intelligent Sensor option in TV menu to keep getting normal picture. TV manual doesn't show menu option details or I would have taken you to exact place in TV menu.
Here is a test to confirm it, while having dim picture in dark room, shine a good flash light on lower front of TV, you will notice the picture becomes brighter. Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
I guess I wasn't clear in my previous reply.
This settings should be in TV menu, check Settings or Picture menu options of TV menu.
Sounds good that problem is resolved. Please contact customer service for any billing matter as I have no control over money matters.
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