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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I replaced DLP chip and now i am getting error 38: lamp

Customer Question

i replaced DLP chip and now i am getting error 38: lamp temperature high.
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello
Welcome

I am just reviewing the question be back in a min

Anthony

Expert:  Anthony_Infotech replied 3 months ago.

The chip you fitted was it exactly the same part-number as the one that came out please?part-number is ***** the chip itself

Anthony

Customer: replied 3 months ago.
no as that part number was not available but according to shopjimmy.com it was fully compatible and only one available
Expert:  Anthony_Infotech replied 3 months ago.

I cant use the phone call option at the moment please continue to text thank you, ***** ***** in a min

Customer: replied 3 months ago.
okay what next?
Expert:  Anthony_Infotech replied 3 months ago.

I am looking up the data on the set be back in a min

Customer: replied 3 months ago.
i tried putting old chip back in and it now does same thing- stays on for a minute then shuts off with yellow light steady on. so it is not the chip
Expert:  Anthony_Infotech replied 3 months ago.

So is it steady light with new chip?they are both diff symptoms

Expert:  Anthony_Infotech replied 3 months ago.

There is no 3\8 blink code?

Customer: replied 3 months ago.
Let me start from beginning. Had white and black dots so ordered replacement DLP chip. replaced chip and picture was perfect except that it shut off after 1 minute. then steady yellow light came on, to eliminate variable of chip i put old chip back in and picture had black and white dots and now shut off after 1 minute then steady yellow light. By pressing input and menu you get troubleshooting code. code 38 exists and it states lamp temperature high
Customer: replied 3 months ago.
are you still there??
Expert:  Anthony_Infotech replied 3 months ago.

Yes there will be delays between replies