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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have printed script on my TV screen. How can I remove

Customer Question

I have printed script on my TV screen. How can I remove that?
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello
Welcome

I am just reviewing the question be back in a min

Anthony

Expert:  Anthony_Infotech replied 9 months ago.

Can you please get me the model number found on the back of the set please?

Thanks

Anthony

Customer: replied 9 months ago.
Model #60LF6090-UB
Expert:  Anthony_Infotech replied 9 months ago.

Can you elaborate more on this printed script?is it something that is always there in the background on every pic or maybe light or dark scenes?

Customer: replied 9 months ago.
For example, if I am watching the news everything that the tv anchor is immediately printed on the screen superimposed on the program
Customer: replied 9 months ago.
I meant to say "everything the tv anchor says" is printed on the screen
Customer: replied 9 months ago.
Doesn't look like you are going to be able to help me. Please cancel this order and replace funds on my credit card
Expert:  Anthony_Infotech replied 9 months ago.

I see that is screen retention let me see if you can get this to stop , has this started recently?

Expert:  Anthony_Infotech replied 9 months ago.

Sir\madam I do need time to check things out, this is a complex piece of machinary its not a one shot from the hip answer anyone can give so your patience is needed to figure this out thanks

Customer: replied 9 months ago.
ok
Expert:  Shahid replied 9 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Does this problem occur if watch DVD/Bluray player movie?

- OR its happens only when watch cable channels?

Thanks.

Customer: replied 9 months ago.
Only when watching cable channels
Expert:  Shahid replied 9 months ago.

OK, can you get me model number off of cable box and its remote?