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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13740
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Won't turn on, model un39f h5000f, un plunning itfrom the

Customer Question

won't turn on
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: model un39f h5000f
JA: What troubleshooting have you tried?
Customer: un plunning itfrom the wall
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello
Welcome

I am just reviewing the question be back in a min

Anthony

Expert:  Anthony_Infotech replied 3 months ago.

Is there any power-light lit or blinking please on the front of the set?

Anthony

Customer: replied 3 months ago.
LIGHT STAYS ON
Expert:  Anthony_Infotech replied 3 months ago.

OK I assume as though its ON?if so if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 3 months ago.
NO THANK YOU
Expert:  Anthony_Infotech replied 3 months ago.

If that is a message for a phone call I dont use that anyhow its sent by the site not me thanks

Expert:  Anthony_Infotech replied 3 months ago.

So does any menu come up?sets own menu?

Customer: replied 3 months ago.
NO
Customer: replied 3 months ago.
HELLO
Expert:  Anthony_Infotech replied 3 months ago.

Yes here

Customer: replied 3 months ago.
are there
Expert:  Anthony_Infotech replied 3 months ago.

OK so you have the set in the ON mode power-light lit as normal the remote switches the TV on and off but screen is black no picture no sound and no sets own menu is that correct?

Expert:  Anthony_Infotech replied 3 months ago.

Are you there??

Customer: replied 3 months ago.
Expert:  Anthony_Infotech replied 3 months ago.

So is what I say correct??

Expert:  Anthony_Infotech replied 3 months ago.

You need to get the back off the set, locate the mainboard thats the board with all the AV connectors on,now take the board out by unplugging it and unscrewing it from the chassis,look on the board for the part number this will be on a sticky label or etched on the board (you may need to try different codes on the board) then initially try www.shopjimmy.com, if they dont have it google the partnumber only, fitting is the reverse of taking out plug and play.

Let me know if you need more info

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Many Thanks

Anthony