Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) We need the EXACT model number off off the back of the Samsung TV in order to look into this. Amazon only supports SPECIFIC model Samsung sets. Please get that number.
2) Do you already have an Amazon Prime account setup?
Are you able to get the info needed?