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Jack, Technician
Category: TV
Satisfied Customers: 8090
Experience:  40 years experience as audio,video repair and installation tech
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Thanks for popping up! I'm trying to connect to an internet

Customer Question

Hi, thanks for popping up! I'm trying to connect to an internet site (my yogaworks) but can't figure out how to bring up the keyboard to type in the address.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Samsung Series 6, Model 50J600AFX2A
JA: What troubleshooting have you tried?
Customer: Tried looking at the emanual, but don't see the little icon that brings up the keyboard.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, Thank you
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Can you please lookup the tv`s model number again written on the back cover ?

This one doesn`t compute

Expert:  Jack replied 1 month ago.

UN50J6200.... perhaps ?

Customer: replied 1 month ago.
Samsung Smart TV Series 6 Model UN50J6200AFXZA
Expert:  Jack replied 1 month ago.

Thanks , give me a minute please

Expert:  Jack replied 1 month ago.

Sorry for the delays if there are some , having problems with the website this afternoon

Do you have an external keyboard plugged in the USB port ?

Customer: replied 1 month ago.
Expert:  Jack replied 1 month ago.

O.k then open the tv`s menu and look this up ;

System > Device Manager > Keyboard Settings > Select Keyboard

Customer: replied 1 month ago.
Thank you. Goodbye
Expert:  Jack replied 1 month ago.

Got it ??

Expert:  Jack replied 1 month ago.

Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you

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