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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31301
Experience:  Avid TV Technician
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My vizio tv suddenly stopped responding to the remotes, even

Customer Question

My vizio tv suddenly stopped responding to the remotes, even the button on the TV themselves are not working?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: One year hold on checking model
JA: What troubleshooting have you tried?
Customer: 70 inch flatscreen unsure of model nothing not sure where to begin
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I dont think its the remotes because the buttons on the TV themselves are not working
Submitted: 3 months ago.
Category: TV
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please