How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have no sound...picture is fine.... Sound went out @ 3am

Customer Question

Hi! I have no sound...picture is fine....
JA: How long has this been going on?
Customer: Sound went out @ 3am last nite...no warning
JA: What troubleshooting have you tried?
Customer: I unplugged the tv & replugged it into a different socket hoping it would reset. My remote shows that the volume is turning up....but no go. Also tried the volume button on the tv itself = no go.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sylvania 18" bought in 2000
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No ty!
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- How TV gets channel signals, from cable box or an antenna?

Thanks.

Expert:  Shahid replied 3 months ago.

Did you get above reply?

Please do not open duplicate/ fresh question for same issue and reply here to troubleshoot the problem.

Thanks.

Expert:  Shahid replied 3 months ago.

Do you need assistance with this question?