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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15768
Experience:  Over 16 years of experience installing and repairing electronics.
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MY VSTREAM BOX WILL NOT COME, YSETR, REBOOTING, NO

Customer Question

MY VSTREAM BOX WILL NOT COME
JA: How long has this been going on?
Customer: YSETR
JA: What troubleshooting have you tried?
Customer: REBOOTING
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
Submitted: 3 months ago.
Category: TV
Expert:  Pete replied 3 months ago.

Hi there,

Approximately how old is the VStream box?

Are there any lights showing on it at all?

Customer: replied 3 months ago.
I have two of them 2 boxes and both for doing the same thing no blue light comes on no respond
Customer: replied 3 months ago.
it seems like I'm not getting any power at all
Expert:  Pete replied 3 months ago.

Approximately how old are the VStream boxes?

Have you had any power outages or thunderstorms recently?

Customer: replied 3 months ago.
we have thunderstorms yesterday
Customer: replied 3 months ago.
I had the two boxes about six months
Expert:  Pete replied 3 months ago.

Ok, it is likely that they have been damaged by a power surge if they stopped working around the time of the thunderstorm.

Is your electrical equipment covered by any household insurance against this type of damage?

Customer: replied 3 months ago.
I don't think so
Expert:  Pete replied 3 months ago.

Ok, then the boxes will need to be replaced by yourself.

You can use a surge protector in future to protect against this type of damage:

https://www.amazon.com/AmazonBasics-6-Outlet-Surge-Protector-Power/dp/B00TP1C51M/

Customer: replied 3 months ago.
but my power never went out yesterday
Expert:  Pete replied 3 months ago.

The power doesn't have to cut out to cause a power surge - the thunderstorm can cause fluctuations in the power supply that are enough to damage sensitive electronic components inside these electronic devices.

Customer: replied 3 months ago.
but my power never went out
Customer: replied 3 months ago.
but my TV's they wasn't on at that time
Expert:  Pete replied 3 months ago.

As I said previously the power doesn't have to cut out to cause a power surge.

Expert:  Pete replied 3 months ago.

Anything plugged into a wall socket can be damaged, regardless of whether they were turned on or not.

Customer: replied 3 months ago.
but none of my plugs are damaged
Customer: replied 3 months ago.
Is there any way I can have the boxes checked out
Expert:  Pete replied 3 months ago.
if you return them to the manufacturer or a local electronics repair shop they can check them out for you.
Customer: replied 3 months ago.
How would I do that
Expert:  Pete replied 3 months ago.

The Vstream box is under a 1 year warranty, so if it has failed you should follow these instructions to return it:

http://www.vstreamtv.com/return_policy.asp

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Expert:  Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?