Facing TV Problems? Ask a TV Technician.
Approximately how old is the VStream box?
Are there any lights showing on it at all?
Approximately how old are the VStream boxes?
Have you had any power outages or thunderstorms recently?
Ok, it is likely that they have been damaged by a power surge if they stopped working around the time of the thunderstorm.
Is your electrical equipment covered by any household insurance against this type of damage?
Ok, then the boxes will need to be replaced by yourself.
You can use a surge protector in future to protect against this type of damage:
The power doesn't have to cut out to cause a power surge - the thunderstorm can cause fluctuations in the power supply that are enough to damage sensitive electronic components inside these electronic devices.
As I said previously the power doesn't have to cut out to cause a power surge.
Anything plugged into a wall socket can be damaged, regardless of whether they were turned on or not.
The Vstream box is under a 1 year warranty, so if it has failed you should follow these instructions to return it:
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