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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Samsung tv, model un55ju6400fxza, version ud03,

Customer Question

We have a Samsung tv, model un55ju6400fxza, version ud03, serial #04sd3cxg601469k, made 6/2015 - it just shut itself off last night twice while we were watching it (but with an hour or so time in between). Now today, you can turn it on, and in less than a minute it is shutting off.
JA: How long has this been going on?
Customer: Since 8/24
JA: What troubleshooting have you tried?
Customer: Nothing
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Does TV show normal picture while it stays On?