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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just bought a Samsung TV and I am having a lot of problems

Customer Question

I just bought a Samsung TV and I am having a lot of problems programming it.I can nt get channel 2 or 5 or9 and I followed all the instructions and it still does allow me to get into those channels
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Can you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 7 months ago.

Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Or directly to antenna/cable from the wall outlet ,no box with its own remote ?

Customer: replied 7 months ago.
Model#un24H4000Af,It connected to antenna/cable from the wall outlet. I would love to talk to a live technician but they just put you on hold and never come back to the phone,very frustrating
Expert:  Jack replied 7 months ago.

O.k and you did run a channel search ?