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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cant get the channel button to work on the remote. LG 43"

Customer Question

I cant get the channel button to work on the remote. LG 43" smart TV
JA: Have you tried power cycling your LG -- unplugging it and leaving it off for a few minutes?
Customer: no
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing happens when I press "live menu" button.
JA: How long has this been an issue? What happened right before this popped up?
Customer: New TV . chanel button never worked.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Expert:  Jack replied 2 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 2 months ago.

Also ,Can you please give me the tv`s model number written on the back cover ?

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