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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Need to hook up MAC address system every time I try to get I

Customer Question

need to hook up MAC address system every time I try to get I get code 14:09 and 14:11 also 14
JA: How long has this been going on?
Customer: ;about a week now.
JA: What troubleshooting have you tried?
Customer: factory reset try passwords from insignia,also
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: 1 year old model number
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NS-32DR420NA16 model no sir thank you. REX
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. Please reply back when you're ready to proceed.
Thank you.