All of a sudden while watching TV, the picture and sound went off. I have tried restarting whole thing, troubleshooting and still nothing. It is being fed by a receiver through HDMI
1. We have dishTV and can still access saved programs and guides, but press a channel number and nothing. Any ideas?
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: It's a panasonic viera, can't find manual, where is make and model? No issues with sound before.
JA: What troubleshooting have you tried?
Customer: Went to menu, checked setting for picture and sound. One direction was to go to menu, then help, then tv self-check, but no such choices on my menu
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?