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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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I have a samsung tv LCD, on video or channels the faces or

Customer Question

hello
JA: Hello. What seems to be the problem?
Customer: yes i have a samsung tv LCD
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: on video or channels the faces or background colours are pink its more pink i tried to fix colours from menu but nothing works on
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only problem is that PINK is more
JA: How long has this been an issue? What happened right before this popped up?
Customer: i just bought it for 2 weeks and from first time it is like that
JA: Anything else you want the TV expert to know before I connect you?
Customer: i just want to fix this problem to remove this pink i cant send u the screen pic
Submitted: 3 months ago.
Category: TV
Expert:  Jack replied 3 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 3 months ago.
HELLO I HAVE A PROBLEM
WITH MY TV
SAMSUNG LCD PINK IS MORE . FACES ARE MORE PINK AND BACKGROUND PICTURES
Expert:  Jack replied 3 months ago.

Yes , I got that part in your opening post

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 3 months ago.
hdmi
with receiver
Customer: replied 3 months ago.
i tried everything from menu or with INFO MENU MUTE AND POWER WHITE BALACE OR AVG , BUT I CANT REMOVE THAT PINK COLOUR
Expert:  Jack replied 3 months ago.

O.k then let me see if I get this correctly ;

There is a sound system (receiver) connected to this tv with a HDMI cable ?

Expert:  Jack replied 3 months ago.

How do you get your tv channels ?

Customer: replied 3 months ago.
noono ;, only problem is that PINK colour is more on tv , faces are pink and backlights instead of white is pink
Expert:  Jack replied 3 months ago.

Do you speak English ?

I was asking ;

How do you get your tv channels ?

There is a sound system (receiver) connected to this tv with a HDMI cable ?

Customer: replied 3 months ago.
with satelite
Customer: replied 3 months ago.
maybe i dont know thats why im asking u , but dont think so , because i also tested without receiver i tried T2 channels on TV without hdmi it was the same so
Expert:  Jack replied 3 months ago.

o.k then try this ;

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.
Although i do not expect much out of this procedure , it has to be done to confirm that this problem can be cleared or not with a reset.
If that does not do it then we are looking at internal problems with the tv.

let me know how that goes.

Customer: replied 3 months ago.
ok i did it
Expert:  Jack replied 3 months ago.

yes and ??

Expert:  Jack replied 3 months ago.

Any change ?

Customer: replied 3 months ago.
look let me show u one thing
Expert:  Jack replied 3 months ago.

You got a model number for this tv ?

Customer: replied 3 months ago.
UE40J5100
Expert:  Jack replied 3 months ago.

Does the TV's own menu appear normal or pink as well ?

Customer: replied 3 months ago.
pink
Expert:  Jack replied 3 months ago.

o.k then you got a defective main board .

Where are you located ?

Expert:  Jack replied 3 months ago.

somewhere in Europe but I don't have your exact location

Customer: replied 3 months ago.
u see
Customer: replied 3 months ago.
this is ow it look s u see ?
Expert:  Jack replied 3 months ago.

Yes I can see and I can also tell you that if the menu is also pink then the problem is internal , namely the main board , not external like wiring or external equipment and again only the main board can do this.

Customer: replied 3 months ago.
menu is nt pink menu is blue like all samsung does
Expert:  Jack replied 3 months ago.

Thought you said above that the menu was pink ??

In any case you tried 2 different source , like the satellite and an antenna with the same results , is that correct ?

Customer: replied 3 months ago.
Expert:  Jack replied 3 months ago.

O.k then that gets you right back to the main board , you cannot have both the satellite and TV's tuner both defective the same way

Expert:  Jack replied 3 months ago.

What is the language of your menu ?

Customer: replied 3 months ago.
english
Expert:  Jack replied 3 months ago.

Well that's good because I found 2 main boards for this model in the UK , you will have to check the numbers on yours and match it with one of those 2 at that link , here it is ;

http://www.lcd-plasma-parts.co.uk/index.php?route=product/search&search=SAMSUNG%20UE40J5100

Expert:  Jack replied 3 months ago.

Note the main board part # BN41-0209B and BN41-0209K

Expert:  Jack replied 3 months ago.

Never mind that , it came out wrong

Expert:  Jack replied 3 months ago.

The link is good but the number is ***** or K

Expert:  Jack replied 3 months ago.

Replace that board and you`re good to go

Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.
Note that you can reach me here still at any time after rating if you have questions.

Expert:  Jack replied 3 months ago.

Any questions on this ?
Remember that you can come back here at any time after rating (no charge) if you have other questions related to that