Have TV Questions? Ask a TV Technician
Hi , I`m Jack , I will be helping you today Can you please send me a reply when you are ready to proceed ?
Yes , I got that part in your opening post
What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
O.k then let me see if I get this correctly ;
There is a sound system (receiver) connected to this tv with a HDMI cable ?
How do you get your tv channels ?
Do you speak English ?
I was asking ;
o.k then try this ;
Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.Although i do not expect much out of this procedure , it has to be done to confirm that this problem can be cleared or not with a reset.If that does not do it then we are looking at internal problems with the tv.
let me know how that goes.
yes and ??
Any change ?
You got a model number for this tv ?
Does the TV's own menu appear normal or pink as well ?
o.k then you got a defective main board .
Where are you located ?
somewhere in Europe but I don't have your exact location
Yes I can see and I can also tell you that if the menu is also pink then the problem is internal , namely the main board , not external like wiring or external equipment and again only the main board can do this.
Thought you said above that the menu was pink ??
In any case you tried 2 different source , like the satellite and an antenna with the same results , is that correct ?
O.k then that gets you right back to the main board , you cannot have both the satellite and TV's tuner both defective the same way
What is the language of your menu ?
Well that's good because I found 2 main boards for this model in the UK , you will have to check the numbers on yours and match it with one of those 2 at that link , here it is ;
Note the main board part # BN41-0209B and BN41-0209K
Never mind that , it came out wrong
The link is good but the number is ***** or K
Replace that board and you`re good to go
Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.Note that you can reach me here still at any time after rating if you have questions.
Any questions on this ?Remember that you can come back here at any time after rating (no charge) if you have other questions related to that