Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the model number off the back of the Vizio?
2) What is connected to the other end of that coax cable (HDTV antenna, Cable Box, DirecTv, etc.)?
3) Did you perform any sort of setup on this Vizio after connecting the cable?
If you can reply back to the info requested I can get you setup and on your way. Let me know if you'd like help with this.
There's two ways to scan for channels- selecting "AIR" and selecting "Cable". I cannot understand what you're saying here: "Coax cable and directives -twice."
What signal is this please? Cable? Antenna? Satellite?
You need to select "AIR" or "Antenna" when you run your scan- not cable. Did you do this?
Okay, you said the TV picked up some analog channels. Put the TV on one of those Analog channels and see if there is an image- make sure your Satellite box is turned ON. You do have a DirecTv BOX connected to this set correct?
When you run a scan using a coaxial cable from a DirecTv box, the TV should pick up one or possible a few channels. You need to put the TV on that channel to see the DirecTv image and then use the DirecTv remote to change channels- since the channels are changed in the box- not the TV. Let me know.
Are you ONLY USING A SINGLE COAXIAL CABLE from the DirecTv box to the Vizio?
Okay good. Please read this below:
Your TV shows clearly in it's manual that it has optioned for "Antenna" or "Cable" in the Channel Source menu- there is no satellite in this particular menu which leads me to think that you may not have setup the channel scan correctly.
Please click the link below and scroll to page 43. Select ANTENNA and then run a channel scan. ONE channel should show up and that is the channel you leave the TV on, then you use the DirecTv remote to change channels as usual.
I'm not offering that - the site is automtically doing it. You can ignore it.
It will be under "Channels", then "Channel Source"- that is where you have the option to select "ANTENNA".
Then run the scan. Page 43 of the manual above.
Are you having problems finding that menu where you can select antenna?
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