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Nathan, Installer
Category: TV
Satisfied Customers: 19557
Experience:  Custom home theater installer, authorized dealer top brands.
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Turn on and the "V" logo stays on ... E400i-B2 40 inch this

Customer Question

Turn on and the "V" logo stays on ...
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: E400i-B2 40 inch this is the first time with this problem.
JA: What troubleshooting have you tried?
Customer: Before this step, the light on lower left came on and then dimmed out. Another VIZIO owner said to press on/off and hold 30 seconds and then try again. That got me to the "V" problem.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Right now this is my only problem with the TV.
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising for this brand. These vizio tvs are at the lower end of the quality spectrum, and seeing them last just a few years is normal.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the same $300 range.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 1 month ago.

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