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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14248
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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We have a Samsung TV model HLS5687WX/XAA, It will not turn

Customer Question

We have a Samsung TV model HLS5687WX/XAA, It will not turn on, it just hums, no picture just black.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: yes, still same thing
JA: What troubleshooting have you tried?
Customer: I have replaced the lamp
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 8 months ago.
Category: TV
Expert:  Anthony_Infotech replied 8 months ago.

Hello

Welcome

Are all 3 lights blinking on the front of the set please?if not could you tell me what lights are lit solid and\or what lights are blinking?the lights will be labelled on the set itself standby\temp>>timer>>lamp

Anthony

Customer: replied 8 months ago.
when I turn the tv on the lamp light flashes on and off
Expert:  Anthony_Infotech replied 8 months ago.

This humming you hear does it sound rotational ?was there any humming prior to complete failure?

Customer: replied 8 months ago.
I don't think so
Customer: replied 8 months ago.
no I pretty sure it was not
Expert:  Anthony_Infotech replied 8 months ago.

And you have replaced the lamp for this issue?

Customer: replied 8 months ago.
Expert:  Anthony_Infotech replied 8 months ago.

Or have you replaced the lamp recently perhaps for some other reason?

Customer: replied 8 months ago.
no I replaced when tv went out
Expert:  Anthony_Infotech replied 8 months ago.

OK the humming you hear is usually caused by the color wheel so my main suspect here is color wheel failure you will need to have a look at it is this something you think you can do yourself?its a visual inspection first but the back of the set will need to come off

Expert:  Anthony_Infotech replied 8 months ago.

Here is a video to help <<click initially as I say its an inspection of it

Customer: replied 8 months ago.
okay when I take the back off, where will I find the color wheel, and do you know how much it cost?
Expert:  Anthony_Infotech replied 8 months ago.

I just uploaded a video?click the link above please

Expert:  Anthony_Infotech replied 8 months ago.

You can get the color wheel from www.partstore.com be sure to order by partnumber found on the old color wheel

The noise you can hear is usually the bearings of the color wheel bad

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If you need more help let me know

Many Thanks

Anthony

Expert:  Anthony_Infotech replied 8 months ago.

Cost is around $150

Expert:  Anthony_Infotech replied 8 months ago.

Do you need more help please?how is this working out