Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
The only way to see the IR light at the tip of the remote is through the viewfinder of a digital camera or cell phone camera (an iPhone will NOT work). Is this how you tested the remote?
Also, do the set's own buttons work as they should and the issue is only the remote?
Lastly, are you able to get the model number off of the back of the set?
Please reply back when you're able to see my replies.