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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv remote stopped working SHarp tv - dont see an infared

Customer Question

tv remote stopped working SHarp tv - dont see an infared light on- batteries repalced
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: remote says Sharp LCD TV GA 667WJSA - parents tv at least 5 years old
JA: What troubleshooting have you tried?
Customer: just batteries- s
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

The only way to see the IR light at the tip of the remote is through the viewfinder of a digital camera or cell phone camera (an iPhone will NOT work). Is this how you tested the remote?

Also, do the set's own buttons work as they should and the issue is only the remote?

Expert:  Aric replied 3 months ago.

Lastly, are you able to get the model number off of the back of the set?

Please reply back when you're able to see my replies.

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