How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We have a 3 yr old Vizio it has a line going across the top

Customer Question

We have a 3 yr old Vizio it has a line going across the top about six inches
It starts out white black and red
Do you know why this is happening?
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello

Welcome

Does it do the same with other inputs please like a DVD player?this will help with diagnosis let me know please

Anthony

Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Can you get the full model number off of the back of the Vizio please?

2) Does the line cover the entire top 6", or is it a thin line about 6" down?