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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9318
Experience:  40 years experience as audio,video repair and installation tech
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The LG tv just shuts off for no reason. I turn it back on

Customer Question

the LG tv just shuts off for no reason. I turn it back on and it may stay on for a long time, or shut off again in 15 seconds.
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack , i will be helping you today
Can you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 10 months ago.

Also ,Can you please give me the tv`s model number written on the back cover ?

Customer: replied 10 months ago.
I am not home I will have to get back to you
Expert:  Jack replied 10 months ago.

So you are saying that it is totally random ?

Turns off as if you had pressed the power button and you can just restart it with the remote ?

Customer: replied 10 months ago.
Exactly
Expert:  Jack replied 10 months ago.

What size of tv and how old approx. are we talking about ?

Customer: replied 10 months ago.
Jack, thank you for checking back in with me -Model # 37LK450-ub
37 inch 4 and 3/4's years old
Expert:  Jack replied 10 months ago.

Hello again

If you are around i`d like you to try something ;

Bump , tap or slap the tv `s frame to see if it will shut down , the idea here is to see if this may be a bad connection internally

Customer: replied 10 months ago.
I am not at home at this time, and will not be until late tonight. I will contact you when I am at home and we can give this a try.Thanks, Ron
Expert:  Jack replied 10 months ago.

No problem , later then