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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Actually its my phone galaxynote5, 6month, have not tried

Customer Question

actually its my phone galaxynote5
JA: How old is the phone?
Customer: 6month
JA: What troubleshooting have you tried?
Customer: have not tried any
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: its not just coming up
Submitted: 3 months ago.
Category: TV
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What's the problem with the Galaxy Note 5 ?

Customer: replied 3 months ago.
the phone was working great but all of a sudden this evening I just plug for charging and d phone went off,all effort to start it was abortive
its only a permanent red light signal
Customer: replied 3 months ago.
is showing
Customer: replied 3 months ago.
are u there?
Customer: replied 3 months ago.
pls I need an urgent reply because I will be going to work by 7pm
Expert:  Russell H. replied 3 months ago.

It's possible there's a short in the cable you used to charge it with.

Try a different charging cable or charger, if possible.

Customer: replied 3 months ago.
I have done that still the same
Customer: replied 3 months ago.
no indication that its charging.
Expert:  Russell H. replied 3 months ago.

So when you turn it On, without it being on the charger, what happens exactly, please?

Customer: replied 3 months ago.
is not on
Customer: replied 3 months ago.
d one is dead
Expert:  Russell H. replied 3 months ago.

Thanks for the response.

Two more questions please:

- does a red light show when you turn it On? if so, is that the Power light?

- and, how old is your Note 5 please?