How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Sony wega 36"tv. The picture shuts off and on every

Customer Question

I have a Sony wega 36"tv. The picture shuts off and on every couple of seconds. What can i do to correct it. The sound keeps running but the picture shuts off and on. My e-mail is [email protected]
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: Trinitron XBR, 15 to20 years old. I cant see the model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it also does the same if i try to play a DVD
JA: How long has this been an issue? What happened right before this popped up?
Customer: About two months. Nothing else happened
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

We are talking about a large CRT/glass tube tv here aren`t we ?

Expert:  Jack replied 8 months ago.

Did this problem gradually get worse in the last few weeks , like it would flicker when cold /startup and stop flickering after 5 minutes or so ?

Customer: replied 8 months ago.
No
Expert:  Jack replied 8 months ago.

No to what ?

This happened just lately ?

Expert:  Jack replied 8 months ago.

Could you expand somewhat on NO ?

Expert:  Jack replied 8 months ago.

Not a tube tv ?

Expert:  Jack replied 8 months ago.

By the way if you received a phone offer it was automated from the web site ,not from me

Expert:  Jack replied 8 months ago.

As you are not replying i will step out for a bit now

Let me know if you need help with this , all i need you to confirm is that this 36 " Sony tv is one of those deep (not flat screen) that weighs some 300 pounds and i will give you an answer