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Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6537
Experience:  10 Years Audio Video Repair & Setup
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Customer Question

No picture
Submitted: 7 months ago.
Category: TV
Expert:  Mike G. replied 7 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-What is the model number of the tv?

-How long have you had the tv?

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** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 7 months ago.
Dwm40qf3g1 had it about 3 years
Expert:  Mike G. replied 7 months ago.

Is the power LED on the front on or blinking or?

Is there sound coming from the tv speakers?

Is the screen all black, or glowing some, or error message, or?

Customer: replied 7 months ago.
No blue
Expert:  Mike G. replied 7 months ago.

I'm not sure what your reply means. It's more helpful if you reply with as much detail as possible. "No blue" what?

Is the power LED on the front on or blinking or? Is there sound coming from the tv speakers? Is the screen all black, or glowing some, or error message, or?
Customer: replied 7 months ago.
I had a picture this morning but when I turned it back on no picture
Customer: replied 7 months ago.
I have sound and cable but no pic
Customer: replied 7 months ago.
Never mind
Expert:  Mike G. replied 7 months ago.

Please try the MENU button on the tv itself, does anything show up?

Expert:  Mike G. replied 7 months ago.

Please try this:
-unplug the tv POWER cord from the wall outlet.
-press and hold the power button on the tv for 20 seconds and release.
-plug in the tv power cord and try to turn on.

Reply back with what happened during the above process.

Expert:  Mike G. replied 7 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?