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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cant program to get all the channels available, Panasonic

Customer Question

cant program to get all the channels available
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: Panasonic TH-37lru30
JA: What troubleshooting have you tried?
Customer: Got it from a friend when we replaced the hotel televisions
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I have it out of hotel mode, but when I select cable imput it will not allow me to auto program.
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

How did you get the tv out of hotel mode ?

Customer: replied 10 months ago.
press menu +g+y+0 to get into the admin menu - then turn it off - followed be pressing the power button on the television for10 sec. to reset the unit.
Expert:  Jack replied 10 months ago.

O.k then just wanted to make sure that hotel mode was off

How do you mean it will not allow you to auto program , the selection is not there . it is grayed out , its asking for a password ***** ?

Expert:  Jack replied 10 months ago.

What do you have connected to this tv anyway ?

Customer: replied 10 months ago.
when I select the cable imput the option to auto program is grayed out
Expert:  Jack replied 10 months ago.

What do you have connected to this tv anyway ?

Customer: replied 10 months ago.
cable
Expert:  Jack replied 10 months ago.

You mean cable tv directly from the wall outlet or with a cable box and cable remote ?

Customer: replied 10 months ago.
direct from outlet - no box
Expert:  Jack replied 10 months ago.

O.k then two things here , does that cable system have analog channels ( not encoded ) on it and is the tv in TV MODE (with a channel number on the screen) when you try that cable auto program ?

Customer: replied 10 months ago.
to both -
Expert:  Jack replied 10 months ago.

o.k and just for a test , if you try and select ANT in instead of cable , is the auto program function still grayed out ?

Expert:  Jack replied 10 months ago.

how about the MANUAL PROGRAM , is that grayed out as well ?

Customer: replied 10 months ago.
In ant. I can use auto program - it does not find any channels
Customer: replied 10 months ago.
THis might help in cable mode I get channel 2-1 and 2-2 only
Expert:  Jack replied 10 months ago.

No it does not ,you have cable but it is selectable , kinda odd here

You entered those manually with the digits on the remote or the up/down channel buttons ?

Customer: replied 10 months ago.
up/down
Expert:  Jack replied 10 months ago.

Have you tried the manual program ?

If you enter channel 12 (1 and 2) , does it go there ?

If you get those by using the channel up/down buttons then it looks like you don`t need a channel scan /search and those 2 channels would be the only ones available with out a decoder .

Are those channels the publicity channels from the cable company praising the benefits of a cable box ?

Expert:  Jack replied 10 months ago.

For example if you go through the channels manually and note them then go in the manual program and add those you get then with the channels up/down buttons it will go through those only

Customer: replied 10 months ago.
Manual program is blacked out in cable mode - we are connected to a university dorm cctv system that does not require a box,.When I enter one it goes to channel one without a broadcast selecting 2 takes me to 2-1
Expert:  Jack replied 10 months ago.

O.k then it is selecting only digital channels .

Customer: replied 10 months ago.
It is odd that the television is picking up the correct channel labels for those two channels
Expert:  Jack replied 10 months ago.

Out of idea on this beside getting yourself an external tuner /converter

Expert:  Jack replied 10 months ago.

I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 10 months ago.
Thank you