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Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Andre.
Actually a reset should not be necessary, just press the EXIT button on the remote (you may have to press several times, or press and hold),
or hold the menu button on the side of the tv, and it should return.
Let me know if that helps,
Do you need more help with this?