Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) How long have you owned the set for and when did the problem occur?
2) When you say "Modem"- that is not the same as a Wi Fi router. What is the brand and model of your Wi Fi router and how far away from the TV is it?