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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Westinghouse WD24FX1360 NO SOUND USING ROKU 2 The

Customer Question

I have a Westinghouse WD24FX1360 NO SOUND USING ROKU 2
The mute is off
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 3 months ago.
I have a cable but I dont used for watching tv I only have roku 2 hooked picture is perfit no sound no where
on other setting on audio only it said OFF and it will not let me switch to ON
Expert:  Shahid replied 3 months ago.

OK - Have you tried to unplug TV and Roku box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result.

Customer: replied 3 months ago.
I unplug from wall for 10 mins no change it will not that me turn audio on.
I re check the mute button I believe it is one of thus things you have to be here
to fixed it
Expert:  Shahid replied 3 months ago.

Phone call assistance would cost you additional $26 and we can troubleshoot it here in text chat format if you prefer it.

Please check TV menu for TV Speaker option that should be set as ON.

Customer: replied 3 months ago.
the audio has 3 choices RAW / PCM/ OFF then there is AVL WITH on or off
Expert:  Shahid replied 3 months ago.

Please find TV Speaker or External Sound option in TV menu (sound or setup) by using TV Remote and select TV Speaker/ Internal Speaker instead of external or any other thing to enable sound menu and sound output.

Is there any other video source to connect to TV as a sound test?

Customer: replied 3 months ago.
I check the TV there is no outlet for headphones
I just going to have to get a live person here and chalk this up as a no can do over the internet
but thank you for trying
Expert:  Shahid replied 3 months ago.

OK, that would be fine to fix the sound problem.

Thanks.