How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Bought Sony wireless headphones. TV has only digital audio

Customer Question

Bought Sony wireless headphones. TV has only digital audio output. told to buy digital to analog convertor. Set as instructed, nothing but static. someone suggest changing menu setting to pcm but my menu has no such setting.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sanyo DP40142 is 4 years old
JA: What troubleshooting have you tried?
Customer: Everything suiggested by headphone and converter manuals
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Can you tell me about the converter you have?