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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have my Comcast Cable Box connected on Video 5. The sound

Customer Question

I have my Comcast Cable Box connected on Video 5. The sound indicates I'm receiving the channel information. I am able to rains and lower the sound, but I'm NOT receiving a picture. What do I do?
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 6 months ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?

Expert:  Jack replied 6 months ago.

Also ,Can you please give me the tv`s model number written on the back cover ?