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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I keep getting the message "Your TV or cables are not HD.

Customer Question

I keep getting the message "Your TV or cables are not HD. But they are. Any suggestions?
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the model number off of the back of your TV?

2) Are you using HDMI or component video cables?

3) How long has this been connected and when did the problem start?

Expert:  Aric replied 2 months ago.

Please let me know when you're able to see my reply.