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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a brand new tv. When I set it up today it had "closed

Customer Question

I have a brand new tv. When I set it up today it had "closed caption" on the tv and I can't get rid of it. I got in touch with LG (the brand) and they walked me though the settings which showed that closed caption was OFF. They told me that I should get in touch with you as it may have something to do with my cable box. I have my account number if/when you call me at #***-***-****. Thank you!
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 2 months ago.

By the way , we are not your cable company , just want to make sure you are aware of that and for that matter can you tell me who is your cable provider ?