Have TV Questions? Ask a TV Technician
Has the TV been paired with the new wireless media box?
Have you tried restarting all equipment, including your wireless router?
Ok, what type of cable are you using to connect to the media box?
Can you see any other model numbers on the media box?
(ASW1000 is a subwoofer)
Please confirm the model number of the wireless media box - is it AN-WL100W?
Ok, I am more familiar with the newer models.
Did your replacement box come with a separate wireless dongle receiver which connects to the TV?
Ok, it is unlikely to work with your existing wireless receiver.
Where did you get it from?
Could you contact the seller to see if they still have the receiver?
Yes, each media box will be paired to a TV or wireless dongle receiver;
if they weren't then you couldn't operate two of the same TVs nearby each other.
Ok, let me know when you hear back from them - I expect they sold the media box intending it to be used for spares or such.