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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 40" tv I bought 2 Octobers ago. The screen is grey

Customer Question

I have a 40" tv I bought 2 Octobers ago. The screen is grey and with the remote I can't bring up menu or the list of inputs. I tested with the same model from another room and had no problem.
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello

Welcome

Can you please get me the model number found on the back of the set?

Thank You

Anthony

Customer: replied 3 months ago.
NS-40D510NA15
Customer: replied 3 months ago.
Cell #(###) ###-####
Expert:  Anthony_Infotech replied 3 months ago.

OK I cant do a call right now

Expert:  Anthony_Infotech replied 3 months ago.

OKso you do see light on the display?

Expert:  Anthony_Infotech replied 3 months ago.

But no sets own menu ?do you have sound?

Customer: replied 3 months ago.
I have no picture except grey. Sound goes to a sound bar which works. Also switched Tvs and picture and remote worked fine. I will pay $5. But don't need to pay $33 + $26 for u to tell me the lamp is out.$5 is all that's worth.
Expert:  Anthony_Infotech replied 3 months ago.

I can give you a diagnosis for this and steps to take for recytifying the issue however the back of the set will need to come off and work carried out?

Expert:  Anthony_Infotech replied 3 months ago.

And for that to continue and for me to be paid by the site will need you to rate the answer with the full deposit whatever that is I am not privvy to billing

Anthony

Customer: replied 3 months ago.
Thank you anyway. Tv isn't worth fixing. Thank you for $5 response.