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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14503
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Display is. Sound is good menu will display but no picture,

Customer Question

Display is gray. Sound is good menu will display but no picture
JA: How long has this been going on?
Customer: Just started all of a sudden
JA: What troubleshooting have you tried?
Customer: Turn off and on checked connections
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.



It sounds like the TV has lost signals so please initially check the lead(s) from the box to the TV if good please re-boot the box by un-plugging the box from wall-power wait 5 mins then re-plug back in again let me know if there is any change