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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14503
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Display is. Sound is good menu will display but no picture,

Customer Question

Display is gray. Sound is good menu will display but no picture
JA: How long has this been going on?
Customer: Just started all of a sudden
JA: What troubleshooting have you tried?
Customer: Turn off and on checked connections
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

It sounds like the TV has lost signals so please initially check the lead(s) from the box to the TV if good please re-boot the box by un-plugging the box from wall-power wait 5 mins then re-plug back in again let me know if there is any change

Anthony