How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9126
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I have connected my iphone with the tv and the screen is not

Customer Question

Hello
JA: Hi. What is your issue regarding?
Customer: I have connected my iphone with the tv and the screen is not complete
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: 50l3400U
JA: What troubleshooting have you tried?
Customer: Nothing
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 8 months ago.
Category: TV
Customer: replied 8 months ago.
The picture on the screen is not complete.....the tv is connected with chrome cast..
Expert:  Jack replied 8 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 8 months ago.
Hello jack what do you want to know
Expert:  Jack replied 8 months ago.

You are connected HDMI ?

Direct from the phone to tv ?

Expert:  Jack replied 8 months ago.

How incomplete is it , side bars or top/bottom bas ?

Customer: replied 8 months ago.
chrome cast
Customer: replied 8 months ago.
Side bars
Expert:  Jack replied 8 months ago.

o.k its not a direct connect but you are casting

Usually chromecast will give you a full screen , i have 2 of them myself

Here is what you can try ; on the tv`s remote just below power press pic size a few times and see what it does

Customer: replied 8 months ago.
You speak French
Expert:  Jack replied 8 months ago.

yes i do , how do you know ?

Expert:  Jack replied 8 months ago.

Try that PIC SIZE and set the tv to FULL

Customer: replied 8 months ago.
I can speak french
Expert:  Jack replied 8 months ago.

essayer le format avec le bouton PIC SIZE et entrer FULL comme selection

Customer: replied 8 months ago.
J'ai fait ca et rien ne change
Expert:  Jack replied 8 months ago.

Aucune effet ?

Qu`est ce que tu voie quand tu presse ce bouton , rien ?

Expert:  Jack replied 8 months ago.

Tu doit le presser plus d`une fois , presse le a repetition

Customer: replied 8 months ago.
Oui je vois differentes tailles mais lorsque je selectionne page entiere pas de changement
Expert:  Jack replied 8 months ago.

il y en a une qui te donne pleine page ??

Comme THEATERWIDE peut etre ?

Expert:  Jack replied 8 months ago.

pleine ecran je veut dire

Customer: replied 8 months ago.
Lorsque j'essaye les differents choix rentiere theaterwide 1 ou 2 la taille change mais peu mais pas plein ecran
Expert:  Jack replied 8 months ago.

Je n`ai jamais eu ce problem avec mes chromecasts , mais je n`ai jamais essayer avec un iphone non plus

Si tu essaie le "cast" avec ton ordi , as tu pleine ecran ?

Customer: replied 8 months ago.
Oui
Expert:  Jack replied 8 months ago.

D`accord donc ceci est un reglage avec ton iphone et je suis iphone stupide :)

Je vais sortir de ce post et le remettre sur le tableau pour autre tech. , peut etre quelqu`un ici a une idee

Customer: replied 8 months ago.
Mon iphone est un galaxy note 5