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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 23045
Experience:  Custom home theater installer, authorized dealer top brands.
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Just bought this sylvania under cabinet tv and it's not

Customer Question

just bought this sylvania under cabinet tv and it's not finding the channels??
JA: Can you guesstimate how old your Sylvania is? And just to clarify, what's the exact model?
Customer: brand new model # skcr2706BT-B
JA: What troubleshooting have you tried?
Customer: gone to menu and did auto search
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no we just want to get the tv working- thanks
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you have it connected to an antenna? Basic cable? Cable box?

Customer: replied 8 months ago.
Cable box
Expert:  Nathan replied 8 months ago.

Okay, if you are using a BOX, then you don't need to scan. You would want to use the hdmi connection from the box to the tv.

Reconfigure that - plug the hdmi cable from box to tv, and set the tv input to hdmi.

Customer: replied 8 months ago.
It is saying no signal
Expert:  Nathan replied 8 months ago.

You connected hdmi from the box to the tv?

Customer: replied 8 months ago.
It's connected do I need to reconnect?
Expert:  Nathan replied 8 months ago.

You can unplug and replug both ends to be sure they are secure

then you need to make sure the INPUT on the tv is set to HDMI

Customer: replied 8 months ago.
Can you walk me through making sure input on tv is connected to hdmi?
Expert:  Nathan replied 8 months ago.

Take the tv remote, at the top corner you should see a button that says SOURCE or INPUT, press that, repeatedly if needed, to cycle through the options, until you get to the HDMI option.

Customer: replied 8 months ago.
Ok did that... Comes up no signal?
Expert:  Nathan replied 8 months ago.

Are you sure the cable box is turned on, plugged into power?

Customer: replied 8 months ago.
We have old tv & pluged that in & it works with this connection
Expert:  Nathan replied 8 months ago.

Are you sure you are actually using hdmi?
This is what a hdmi cord looks like: http://amzn.to/2bgm9rG

Customer: replied 8 months ago.
Can one end of the hdmi cord hook to a cable cord?
Expert:  Nathan replied 8 months ago.

No you need a hdmi cord, exactly as the one I linked to, and it needs to be that on both ends.
If you have something else, or your cable box doesn't have an hdmi port, then that isn't going to work.
Do you not have hdmi on the cable box?

Customer: replied 8 months ago.
We do not have the hdmi on our cable box
Expert:  Nathan replied 8 months ago.

So what cord did you use then?
The purpose of these last steps was under the expectation that you were using the appropriate hdmi cord.

Customer: replied 8 months ago.
Standard round cord - guess that we need to get a new cable box - thanks for all yr good help Nathan
Expert:  Nathan replied 8 months ago.

That would be my recommendation as well, ask the cable co for an updated box, you'll get a better picture/sound quality that way too.

In the meantime, if you want to try the other one, you can use the coax cable, but need to run the scan again with the box on, and the tv *should* pick it up on either channel 3 or 4. If it doesn't then the signal isn't compatible with this tv, and it is back to a new box.

Customer: replied 8 months ago.
We are reprogramming - how do we get to channel 4? Thanks
Customer: replied 8 months ago.
We put batteries in & saw some faces but now lost them?
Expert:  Nathan replied 8 months ago.

There are channel buttons on the front and on tv remote.

Once you have the TV on 4, you don't touch that remote again, you use the cable remote for changing channels.

Expert:  Nathan replied 8 months ago.

Do you need more help with this?