Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Do you have it connected to an antenna? Basic cable? Cable box?
Okay, if you are using a BOX, then you don't need to scan. You would want to use the hdmi connection from the box to the tv.
Reconfigure that - plug the hdmi cable from box to tv, and set the tv input to hdmi.
You connected hdmi from the box to the tv?
You can unplug and replug both ends to be sure they are secure
then you need to make sure the INPUT on the tv is set to HDMI
Take the tv remote, at the top corner you should see a button that says SOURCE or INPUT, press that, repeatedly if needed, to cycle through the options, until you get to the HDMI option.
Are you sure the cable box is turned on, plugged into power?
Are you sure you are actually using hdmi?This is what a hdmi cord looks like: http://amzn.to/2bgm9rG
No you need a hdmi cord, exactly as the one I linked to, and it needs to be that on both ends.If you have something else, or your cable box doesn't have an hdmi port, then that isn't going to work.Do you not have hdmi on the cable box?
So what cord did you use then?The purpose of these last steps was under the expectation that you were using the appropriate hdmi cord.
That would be my recommendation as well, ask the cable co for an updated box, you'll get a better picture/sound quality that way too.
In the meantime, if you want to try the other one, you can use the coax cable, but need to run the scan again with the box on, and the tv *should* pick it up on either channel 3 or 4. If it doesn't then the signal isn't compatible with this tv, and it is back to a new box.
There are channel buttons on the front and on tv remote.
Once you have the TV on 4, you don't touch that remote again, you use the cable remote for changing channels.
Do you need more help with this?