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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9131
Experience:  40 years experience as audio,video repair and installation tech
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Im trying to change the hdmi input on my tv however things

Customer Question

im trying to change the hdmi input on my tv however things are not working
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: im able to get the video source up but the ok button on the remote isnt selecting the highlighted option
JA: What troubleshooting have you tried?
Customer: i dont know how to troubleshoot
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: well on the manual the model is WD28HC1160
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 9 months ago.

can you describe " things are not working " ?

It doesn`t go to hdmi , it goes there but doesn`t show anything etc. ?

What is connected to hdmi ?

Customer: replied 9 months ago.
my computer is connected via hdmi and so is my playstation and my cable box
Expert:  Jack replied 9 months ago.

O.k and do you mean that none of them are working now ?

Customer: replied 9 months ago.
hdmi 1 is working but i dont know how to swtich to hdmi 2 and hdmi 3
Expert:  Jack replied 9 months ago.

Are you just setting this up now ?

Look on the tv`s remote beside the channel buttons and you will see SOURCE , press that and select your input or just press it repeatedly to go through the inputs

Customer: replied 9 months ago.
i did that but then i cant select any of them like when i press ok it doesnt select anything
Expert:  Jack replied 9 months ago.

Are they grayed out and unselectable ?

Expert:  Jack replied 9 months ago.

s this a new setup or one that stopped working ?

Customer: replied 9 months ago.
no they aren't grayed out
everything works like the hdmi 1 output is fine its showing the regular tv but i want to be able to switch to my computer which is hooked up to hdmi 2
Expert:  Jack replied 9 months ago.

O.k then then first the tv has to see that input as active before it will switch to it .

It wont go to a no signal input so make sure your pc is sending ut something .

Does your pc see the tv /monitor?

Customer: replied 9 months ago.
how do i know if the pc will see the tv or not
Expert:  Jack replied 9 months ago.

If you go in the displays control panel , does it see 2 monitors ?

What are you running , windows ?

Customer: replied 9 months ago.
im working off a mac
Expert:  Jack replied 9 months ago.

Sorry but I`m mac dumb , I do know that you need an adapter though

Tried it on another tv perhaps ?

Expert:  Jack replied 9 months ago.

I don`t think your tv is the problem here but the signal going out of the mac

Customer: replied 9 months ago.
ok i will, i got it to work kind of. will i be able to get my 5 dollars back? also just making sure the credit card wont be charged every month right?
Expert:  Jack replied 9 months ago.

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .

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